Terms & Conditions

These Terms & Conditions govern the use of services provided by TD Removals. By booking or using our services, you agree to the following terms.

1. Services

TD Removals provides moving and relocation services including residential and commercial removals, packing, unpacking, transport, and related moving services.

All services are subject to availability and scheduling.

2. Quotes & Bookings

Quotes provided are estimates based on the information supplied by the customer.
Final pricing may vary depending on actual job requirements, access conditions, additional items, delays, or changes to the booking.
Bookings are confirmed once accepted by both parties.

Customers are responsible for providing accurate information regarding:

Property access
Staircases or lifts
Parking availability
Inventory details
Fragile or oversized items

3. Payments

Payment terms will be advised prior to or at the time of booking.
Payment may be required upon completion of services unless otherwise agreed.
Additional charges may apply for:
- Extended hours
- Difficult access
- Heavy or oversized items
- Delays outside our control
- Additional services requested during the move

Failure to make payment may result in additional recovery costs.

4. Customer Responsibilities

Customers agree to:

Ensure items are appropriately packed unless packing services are booked
Disconnect appliances where required
Secure valuables, cash, jewellery, and important documents
Ensure clear and safe access to properties

TD Removals reserves the right to refuse transport of dangerous, illegal, or hazardous items.

5. Delays & Unforeseen Circumstances

TD Removals will not be held responsible for delays caused by:

Weather conditions
Traffic or road closures
Mechanical breakdowns
Access restrictions
Circumstances beyond reasonable control

Estimated arrival or completion times are approximate only.

6. Damage & Liability

While reasonable care is taken during all moves:

TD Removals is not liable for pre-existing damage to goods or property
Customers should notify us of fragile or valuable items before the move
Damage claims must be reported within a reasonable timeframe after service completion

To the maximum extent permitted by law, liability is limited to services directly provided by TD Removals.

7. Insurance

Customers are encouraged to arrange their own transit or contents insurance if additional coverage is required.

Any insurance carried by TD Removals does not automatically cover customer goods unless specifically stated.

8. Cancellations & Rescheduling

Cancellation or rescheduling requests should be made as early as possible.
Cancellation fees may apply where bookings have already been allocated or services prepared.
Deposits, if applicable, may be non-refundable depending on notice provided.

9. Website Use

All website content including text, branding, logos, and images remains the property of TD Removals unless otherwise stated.

Users must not:

Copy or reproduce website content without permission
Use the website for unlawful purposes
Attempt to interfere with website functionality or security

10. Limitation of Liability

To the extent permitted under Australian Consumer Law, TD Removals excludes liability for indirect, incidental, or consequential loss arising from the use of our services or website.

Nothing in these Terms excludes rights available under applicable consumer protection laws.

11. Governing Law

These Terms & Conditions are governed by the laws of Tasmania and Australia.

12. Contact Information

For any enquiries regarding these Terms & Conditions, please contact:

TD REMOVALS PTY LTD
ABN: 17 647 616 377
Email: info@tdremovals.com.au
Phone: 0428 270 024
Location: Launceston, Tasmania

TD Removals